Use cases

eTraining, Training and eLearning
Human Resources
Call Center
Product Documentation
User Support
Knowledge Transfer
Consumer & Customer Help
Citizen, Taxpayer and eGovernment Assistance
Public and Private Contract
Health Recommendations
Insurance & Coverage
Reports & Dashboards
Pricing & Billing
Product Marketing and Services

eTraining, Training and eLearning

You need to create training pills (micro-videos), videotutorials or eLearning courses with audiovisual content. Do you want to enable trainers to record videos with no technical editing skills? With no need to face the microphone and the camera? Even without mastering the video language? Do you want to publish your training assets in many other countries?

With LViS you can record your content with no noise or stops, eliminating weird mouse movements and using uniform (and error-free) typing. Create all the videos of a course in a standardized way. Make updates to audiovisual resources for all videos.

Human Resources

To train or inform your employees. Do they know well company's internal processes? Do they know how to report their activity, manage their holidays or record their travel expenses? Do they know when to replace their cell phones or register incidents? Do they have to take Occupational Risk Prevention training? Are you worried about the onboarding of your new employees? Or are you managing their outplacement?

In all scenarios, personalized video communication can be much more effective. LViS allows you to create videos for all those use cases without relying on an external production team. They can be updated very easily as processes, standards, regulations, etc. In addition, it offers you to treat your employees by their name, allowing you to increase empathy during the HR management process.

Call Center

To keep your agents up to date, do you carry out outbound calls campaings for marketing, sales, collections, surveys, etc? Do you receive imbound calls, support calls, incidents, appointment management, information requests?

In call center environments, campaigns can be very seasonal or changing, plus the high rotation of agents, their training must be frequent and up to date as much as possible. LViS allows you to always have your training videos up to date, no matter how many times the campaigns or the experience of the agents change: your training will always be good quality and high-impact.

Product Documentation

Do you have a product at Desktop or Web Application and you need users to know how to use its features and settings? Do you write a use case documentation for your product because making demo videos is expensive? Are you afraid that software or third-party updates will make your videos obsolete?

With LViS you can define the videos you need to document the functionality of your App through a sequence of logical steps and actions... No montages, captures, cuts and unions of video fragments... No footage dependent on a specific computer or a person in particular. No needs to clean desktop, search history or cookies with each recording. Just focus on detailing what you want to happen in your video. So if the App changes, re-record the video with the same steps or altering only the instructions that need to be updated. The rest will continue to work the same! Plus, once you have a video, create different variations of it for different environments and languages it's very easy.

User Support

You need to create a knowledge base to resolve incidents, offer support, create a community where your users get value and experience. Videos are ideal for this mission.

LViS allows you to quickly create videos for your users with different levels of experience (beginner, medium, advanced, etc.), using different configurations and software versions, operating systems and browsers. And even different languages! This way, your users will always find at their disposal the most relevant video for them - with their level, language, OS, browser and versions - instead of having to search through different generic instructions that are less useful to them.

Knowledge Transfer

Are you working on a new implementation project for your clients? Do you need to transfer knowledge between teams in your company? Do you have new team members and want to give them experience quickly? Audiovisual communication can accelerate this transfer of Know-How.

With LViS you can create and scale videos to transfer technical and functional knowledge about applications, processes and projects among team members, different teams and companies. Additionally, when information changes it will be very easy to update the content of the videos, so that the material will always be up to date.

Consumer and Customer Help

Do you want to facilitate the search and purchase processes of your products and services for your consumers and clients? Do you offer differentiated business processes for individuals and companies? Perhaps depending on your marketing segmentation, do you want to offer different steps (customer journey)?

Using LViS you can make all these processes shown in video form, using your clients languages. You can create variations of your videos for the different groups of consumers or clients that your company supports. The best thing is that LViS allows you to always have your videos up to date with very little effort, avoiding frustration of watching outdated videos by the audience.

Citizen, Taxpayer and eGovernment Assistance

You are part of the public administration, do you need to instruct your citizens on how to make inquiries and procedures in the Electronic Headquarters of your City Council, Community or Ministry? Are you looking to support the payment process of fees and taxes in a more efficient way? Do you want to disseminate news, reports, surveys and official reports in audiovisual format? Do you want to communicate with citizens in an accessible way and using all the official languages of the state? Do you want to communicate with people who speak other languages?

LViS can help you with all these tasks without depending on external agencies or specialized staff. Create your videos for your citizens in different languages quickly and easily. But even better: keep them updated quickly.

Public and Private Contract

If your organization publishes tenders, why not detail and clarify the procedures and requirements using an explanatory video? Do you want to receive more offers for your specifications? Teach your bidders to create their offers in an audiovisual way, including information, advice, warnings, and so on. Highlighting the relevant areas in the different documents.

By using LViS you can create all those videos. For recurring tenders, you can only update changes in the procedure and dates in the video. Or from an explanatory video for a tender you can quickly create another, reusing common scenes or fragments.

Health Recommendations

The contributions of Health Sciences are essential to improve the quality of life not only of people but also of animals. To improve, maintain or restore health as well as to prevent or treat diseases. In Medicine, Nursing, Dentistry, Nutrition, Pharmacology, etc., it is necessary to transmit knowledge and information to individuals about practices, treatments, advice, habits, exercises, etc.

With LViS you can communicate more clearly with your audience through videos, using their own technical language. Update the content of your audiovisuals as techniques advance and improve. You can create content to educate both patients and professionals. You can create an explanatory video with personalized recommendations for each patient!

Insurance and Coverage

Do you need to help your policyholders calculate their premiums? Do you want to clearly explain the coverage and guarantees included in the insurance policy? Do you need to publicize how to carry out the procedures on your website via phone call or through any other channel?

By using LViS, you will be able to create explanatory videos of all these processes yourself. Additionally, when processes change you can update their content easily, just by adjusting those steps that have changed.

Reports and Dashboards

Do you need to make reports and dashboards for Business Managers? For Committees and the Board of Directors? For Investors and Shareholders? Why don't you create the explanatory Video Reporting instead of sending PDF documents that no one understands? Instead of giving access to expensive dashboards using Business Intelligence tools, why do not send a video detailing the key points previously?

LViS system allows you to create videos manually or periodically (daily, weekly, monthly, quarterly, etc.) so that the report or dashboard is accessed automatically and the recorded content is explained.

Pricing and Billing

Do you charge for the consumption of your products or services? Do you periodically issue invoices to your clients detailing and breaking down all amounts? Do you encounter multiple calls to customer service to clarify, explain and simply receive complaints about billing?

With the personalized explanation of payment documents offered by LViS, you can make an explanatory video for those invoices that are anomalous in their total amount or in some concepts. You can create the specific explanatory video for that invoice and that specific client automatically to clarifying the concepts. You can take advantage of that video to improve (up-sell) or expand subscriptions (cross-sell) to your products.

Product Marketing and Services

Do you offer a wide catalog of products and services? Your clients don't know your portfolio well? Do you want to offer comparisons among your products and competitors? What if you could explain the details and different prices and plans for your subscriptions?

Making these type of marketing videos with LViS is very easy. You can create the video yourself by indicating exactly what you want to be shown and said. The best part is that you can vary your videos according to the different seasons, campaigns and special days without having to make the video from scratch.

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