LViS Privacy Policy

Last updated: December 4, 2024.
At LViS, we take our users' privacy very seriously and are committed to protecting their personal data in compliance with the Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD) and the General Data Protection Regulation (GDPR). Below, we detail how we collect, use, and protect your information.

1. Data Controller Identity

The data controller is:

  • Company name: LViS Video Automation S.L.
  • Tax ID: B-56.883.333
  • Address: Paseo de Los Sauces 12, 9D, Boadilla del Monte 28668, Madrid.
  • Contact email: dpo@lvis.es

2. Data Collected

We collect the following personal data to provide our services:

  • Registration data: Name, surname, email address, and password.
  • Billing data: Address, Tax ID, and payment details.
  • Usage data: Information about how you use our platform (actions performed, preferences, etc.).
  • Technical data: IP address, browser type, device used, and operating system.

3. Purpose of Data Processing

We use your personal data for the following purposes:

  • Account management and platform access: To provide you with access and personalization of the service.
  • Billing and payment management: Issue invoices, manage payments, and meet legal obligations.
  • Customer support: Respond to queries, resolve issues, and offer technical support.
  • Service improvement: Analyze usage data to optimize the user experience.
  • Commercial communications: Send updates, offers, or related services, always with your prior consent.

4. Legal Basis for Processing

Your data is processed based on the following legal grounds:

  • Performance of a contract: To manage your account and provide our services.
  • Consent: To send commercial communications or process non-essential data.
  • Legal compliance: To fulfill our tax and legal obligations.
  • Legitimate interests: To improve our services and ensure platform security.

Mandatory information will be indicated with an asterisk or in a similar way. Without this information, we may not be able to address your inquiries or requests.

5. Data Sharing with Third Parties

We do not share your personal data with third parties except in the following cases:

  • Service providers: Third parties acting as data processors, such as hosting providers, analytics tools, or payment services.
  • Legal obligations: Government authorities as required by law.
  • Corporate transactions: In cases of mergers, acquisitions, or other corporate operations involving third parties.
  • Aggregated or anonymized data: We may disclose aggregated or anonymized data for any purpose.

All third parties we collaborate with guarantee adequate data protection and comply with GDPR.

6. Data Retention

We will retain your data as long as your account remains active. Once the account is closed, the data will be kept for a maximum period of 4 years to fulfill our legal obligations or until you request its deletion unless we are required to keep it for other legal reasons.

7. User Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectify: Correct inaccurate or incomplete data.
  • Erase: Request the deletion of your personal data unless we are required to retain it for legal reasons.
  • Object: Oppose the processing of your data for specific purposes, such as commercial communications.
  • Portability: Receive your data in a structured and commonly used format or request its transfer to another party.
  • Restrict processing: Temporarily limit the use of your data.

To exercise your rights, send a request to our email dpo@lvis.es, specifying the right you wish to exercise.

We will respond to any rights requests as soon as possible and, in any case, within the legally established maximum period from receipt. In some cases, we may need to request a copy of your ID or another identification document to verify your identity.

8. Data Security

We adopt appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration, or destruction. However, no system is completely secure, so we recommend maintaining the confidentiality of your access credentials.

9. User Responsibility for Data Used in Videos

The user is solely responsible for the data, content, images, audio, and any other information included in the videos created or recorded using our platform. This includes, but is not limited to:

  • Complying with applicable laws on personal data protection, intellectual property, and third-party rights.
  • Ensuring they have the necessary permissions to use and process third-party data or content included in the videos.
  • Avoiding the use of data or content that may be offensive, illegal, or infringe on third-party rights.

LViS will not be responsible for the misuse of data incorporated by the user into the videos created with the platform. If third parties make claims related to such data or content, the user will be responsible for any costs, compensation, or penalties arising from those claims.

10. Cookies

Our platform uses cookies to enhance the user experience and personalize the service. You can consult our Cookie Policy for more details and to manage your preferences.

11. Changes to the Privacy Policy

We reserve the right to modify this policy at any time to reflect changes in our services or legal requirements. Updates will be published on our website, indicating the date of the latest revision.

12. Contact

For inquiries about the use of our brands or products, you can contact us through:

Thank you for trusting LViS